All Observic clients receive a bespoke service to configure the system to exactly meet their needs and the specific uses they intend for their Observic site licence.
- We work with the designated administrator to set up user accounts across the organisation and to grant access levels to selected staff
- We provide 2 hours of online training to the administrator and any other designated staff – either as 2 x 1 hour sessions or one 2 hour session. The training will cover:
• System walkthrough
• Setting up/deleting/suspending user accounts and user profiles
• Managing video libraries and video storage settings
• Using the Form Builder tool to design or edit observation forms
- We will design one observation form and accompanying report as part of the configuration process, based on your requirements. Simply send us your observation form on a piece of paper or in Word, Excel, PDF or PowerPoint format and we will set it up in your Observic account.
- Site licences are usually annual, but can be shortened or lengthened as required
- All clients receive ongoing technical and customer support with same or next day response times (dependent on when in the day we receive your query)
Charges will apply for additional services:
- Design of subsequent forms/reports
- Additional online or onsite training
- Platform customization and rebranding
- Platform integration with systems of client organisation
What is Observic?
Observic is a web-based video observation and feedback solution that works on any platform and any device accessing the Internet.
What are the different user and access levels?
Administrators have access to all data regarding their organisation and can grant full or limited administrator access to other selected staff. All staff can access their own data and can collaborate with and invite colleagues in their organisation to review and share video and audio files.
What about security?
All data is stored on servers inside the EU with the same level security as equivalent database-solutions for education and training. All users have their own username and password.
What about forthcoming changes to data protection laws?
The rules surrounding how we access, store and use data will change with the introduction of the new General Data Protection Regulations (GDPR) in May 2018.
At Observic we are taking steps to prepare for GDPR now, to ensure compliance with the new legislation in time for May 2018 and we will keep you informed of any changes in process in light of these over the coming months.
Who has access to a video (or audio file) that you have uploaded to the system?
The user that has uploaded a video to the Observic system has full control over the video. Other users can only view a video uploaded by someone else, if they are invited by that user or the user has given their consent to it being shared within the organisation. Only the user who uploads the video can delete it from the system. Only administrators have these rights in addition within the organisation.
Can I request a review from someone outside my organisation?
Yes, but only with the agreement of the administrator who will automatically be notified of the proposed external reviewer. If the administrator approves the external reviewer, your review request is automatically sent and the new reviewer added to the organisation’s approved external reviewer list.
Who begins a review? Is it the reviewee (the person wanting feedback) or the reviewer (the person giving feedback)?
Either! A key feature built into Observic is the functionality for any member of staff in either role to begin a review. On clicking the Start Review button, you will be asked to select from three options: (a) are you a reviewee (b) are you a reviewer or (c) are you undertaking a self review? Your selection will then determine how to begin the review process.
When might a reviewer begin a review?
To begin any review, the user must have access to the relevant video or audio file. A reviewer might film another member of staff, upload the video into his/her account and then review the performance shown in the video with the reviewee, either in person or online.
How do I move a video into the good practice library?
Should you review a video that you feel is an example of good practice and could be shared with relevant staff across the organisation, you can recommend this action to the administrator who has access to share the video. The consent of the reviewee should also be obtained before the video is moved.