1. Introduction

Observic Ltd is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our services, visit our website, or communicate with us.

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2. Data Collection

We collect personal data to provide and improve our services. The types of personal data we may collect include:

• Contact Information: Name, email address, phone number, postal address.

• Account Information: Username, password, and other information related to your account.

• Payment Information: Credit card details, billing address, and transaction history.

• Usage Data: Information about how you use our services, including IP address, browser type, and activity logs.

• Communication Data: Records of communications you have with us, including emails, chat logs, and customer support interactions.

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3. Data Usage

We use your personal data for the following purposes:

• Service Provision: To provide, operate, and maintain our services.

• Customer Support: To respond to your inquiries and provide customer support.

• Billing and Payments: To process transactions and manage billing.

• Communication: To send you updates, newsletters, marketing materials, and other information that may be of interest to you.

• Improvement and Development: To analyze usage data and improve our services.

• Security: To detect, prevent, and address security issues and fraudulent activities.

• Legal Compliance: To comply with legal obligations and protect our legal rights.

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4. Data Sharing

We may share your personal data with third parties under the following circumstances:

• Service Providers: With third-party service providers who assist us in providing our services, such as payment processors, hosting providers, and customer support tools.

• Legal Requirements: When required by law or in response to legal process, such as a subpoena, court order, or government request.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

• Consent: With your consent or at your direction.

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5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Using encryption to protect data at rest and in transit.

• Access Controls: Restricting access to personal data to authorized personnel only.

• Regular Security Assessments: Conducting regular security assessments and audits to identify and mitigate vulnerabilities.

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6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Once the retention period expires, we securely delete or anonymize your data.

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7. Your Rights

You have the following rights regarding your personal data:

• Access: The right to access the personal data we hold about you.

• Correction: The right to request corrections to any inaccurate or incomplete personal data.

• Deletion: The right to request the deletion of your personal data, subject to certain legal restrictions.

• Objection: The right to object to the processing of your personal data for specific purposes.

• Portability: The right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

• Withdrawal of Consent: The right to withdraw your consent to the processing of your personal data at any time.

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To exercise your rights, please contact us using the information provided below.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Observic Ltd Data Protection Officer

Email: privacy@observic.com
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This Privacy Policy is effective as of 01/12/2023 and will remain in effect until updated or replaced. Your continued use of our services after any changes signifies your acceptance of the updated Privacy Policy.

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